Return & Exchange policy

  • Return or Exchange Requests:
      - Contact us within 7 days of receiving your order.
  • For items with production defects or errors:
      - We will exchange the item at no extra cost to you.  
      - All delivery fees will be fully covered.
  • For returns or exchanges due to other reasons: 
      - Delivery fees will apply and may vary based on your city.  
      - The remaining balance will be refunded directly to you.
  • Delivery Timeline for Returns or Exchanges:
      - Your request will be processed, and delivery to your location will occur within 4-6 working days.
  • For support or questions:
      - Reach us via direct message on our Instagram page, through the "Contact Us" button on our website or via our WhatsApp number.

Shipping Fees:
  • Cairo & Giza: 52 LE
  • Alexandria: 72 LE
  • Anywhere else around Egypt: 75 LE